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Shopping Guide

How to Shop

Shopping at the Shop Orangetheory is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Inventory Availability

When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

  • In Stock: The item you are requesting is currently in stock and available to ship.
  • Pre-Order: This item is available for advanced ordering and will ship when in stock. You can find the available shipping date in the product description. If you have any questions regarding pre-order items, please call 866-308-0654 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
  • Back Order: The item you are requesting is on re-order and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding backordered items, please call 866-308-0654 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
  • Discontinued: The item you are requesting is sold out and no longer available. If you have any questions regarding discontinued items, please call 866-308-0654 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.

Sizing Chart – New & Improved Fit

OTF > Women's Apparel

SIZE BUST WAIST HIP
XS 31 1/2 - 33 24 3/4 - 26 34 1/4 - 35 1/2
SM 33 3/4 - 35 1/2 27 - 28 1/2 36 1/2 - 38 1/2
MD 36 - 37 3/4 29 1/4 - 30 1/2 39 1/4 - 40 1/4
LG 38 1/4 - 40 1/2 31 1/2 - 33 1/2 41 - 42 3/4
XL 41 1/2 - 44 34 1/2 - 36 1/2 43 1/2 - 46 1/2
1X 45 - 47 38 - 40 48 - 50
2X 48 - 50 41 - 43 51 - 53
3X 51 - 53 44 - 47 54 - 57

OTF > Men’s Apparel

SIZE CHEST WAIST HIP
S / 35-37 35 - 37 29 - 31 34 1/2 - 36 1/2
M / 38-40 38 - 40 32 1/4 - 34 1/2 37 1/2 - 40
L / 41-43 41 - 43 35 - 37 40 1/2 - 42 1/2
XL / 44-46 44 - 46 38 3/4 - 41 1/2 43 3/4 - 46
XXL / 48-52 48 - 52 42 3/4 - 48 47 - 50

OTF > Unisex Apparel

SIZE CHEST WAIST HIP
XS 32 - 34 26 - 28 31 1/2 - 33 1/2
SM 35 - 37 29 - 31 34 1/2 - 36 1/2
MD 38 - 40 32 1/4 - 34 1/2 37 1/2 - 40
LG 41 - 43 35 - 37 40 1/2 - 42 1/2
XL 44 - 46 38 3/4 - 41 1/2 43 3/4 - 46
XXL 48 - 52 42 3/4 - 48 47 - 50
XXXL 53 - 57 49 - 53 51 - 54

lululemon > Women's Bras

Cup Size Underband Size
22 1/2 - 24 1/2" 24 1/2 - 26 1/2" 26 1/2 - 28 1/2" 28 1/2 - 30 1/2" 30 1/2 - 32 1/2" 32 1/2 - 34 1/2"
4-3/4" - 5 1/4" 28A2 A/B
5-1/4" - 5-7/8" 28B2 A/B 2 B/C 30A4 A/B
5-7/8" - 6-1/2" 28C2 B/C 2 C/D 30B4 A/B 4 B/C 32A6 A/B
6-1/2" - 7" 28D2 C/D 30C4 B/C 4 C/D 32B6 A/B 6 B/C 34A8 A/B
7" - 7-5/8" 30D4 C/D 32C6 B/C 6 C/D 34B8 A/B 8 B/C 36A10 A/B
7-5/8" - 8-1/4" 32D6 C/D 34C8 B/C 8C/D 36B10 A/B 10 B/C 38A12 A/B
8-1/4" - 8-7/8" 32DD 34D8 C/D 36C10 B/C 10 C/D 38B12 A/B 12 B/C
8-7/8" - 9-1/2" 32E 34DD 36D10 C/D 38C12 B/C 12 C/D
9-1/2" - 10-1/8" 34E 36DD 38D12 C/D
10-1/8" - 10-3/4" 36E 38DD

lululemon > Women's Tops

Size Bust
0 29"
2/XXS 30"
4/XS 32"
6/S 34"
8/M 36"
10/L 38"
12/XL 40"
14/XXL 42"
16 44"
18 46"
20 48"

lululemon > Women's Bottoms

Size Waist Hip Standard Inseam
0 21" 32" 31"
2/XXS 23" 33" 32"
4/XS 25" 35" 32"
6/S 27" 37" 32"
8/M 29" 39" 32"
10/L 31" 41" 32"
12/XL 33" 42" 32"
14/XXL 35" 45" 32"
16 38" 47" 32"
18 41" 49" 32"
20 43" 51" 32"

lululemon > Men's Tops

Size Chest
XS 35"
SM 37"
M 39"
L 42"
XL 45"
XXL 48"

lululemon > Men's Bottoms

Size Waist Hip Standard Inseam
26-27/XS 28" 34" 34"
28-30/S 30" 36" 34"
31-33/M 32" 38" 34"
33-34/L 35" 41" 34"
36-38/XL 38" 44" 34"
38-40/XXL 41" 47" 34"

Nike > Women's Bras Nike > Women's Bras

Nike > Women's Tops Nike > Women's Tops

Nike > Women's Bottoms Nike > Women's Bottoms

Nike > Men's Tops Nike > Men's Tops

Nike > Men's Bottoms Nike > Men's Bottoms

Safety

The products on this website have been tested to meet US regulatory requirements.

Ordering & Payment Options

Online Ordering

Purchases can be made via VISA, MasterCard or AMEX.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

If you are tax exempt and tax is showing at the time of order, action is required. You will have approximately 48 hours to email your Tax Exempt Certificate to Tax_Inquiry@bdainc.com and accounting@orangetheoryfitness.com so we can remove tax from your order. If your order is expedited or you provide the certificate at a later time, tax will be credited after invoicing. Please note that you only have to do this one time per person. Once you are in our system we will recognize you as tax exempt.

Shipping Information

Domestic Shipping

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to choose your shipping method.

Estimated delivery time per shipping method:

  • SmartPost: 10 to 12 business days.
  • FedEx Ground: 3 to 5 business days.
  • Exepedited Shipping: 2 to 3 business days

International Shipping

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to choose your shipping method. Orders over 400 lbs will receive a custom quote from our customer service team. Someone will reach out to you with 24-48hrs regarding your shipment.

The recipient is responsible for any additional duties or taxes at the time of receipt.

Upon Checkout

  • Upon Checkout you will have the option to choose your shipping method.
  • If you have any questions about expedited shipping and processing, please call customer service at 866-308-0654 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).

Free Shipping Promotions

Free ground shipping promotions (unless otherwise specified) apply to orders shipping to locations within the continental United States. Free shipping excludes Alaska and Hawaii.

The following items are also excluded from free shipping:

  • OTBeat and OTF at Home categories and subcategories
  • Custom made / personalized items
  • All Nike Coach items

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.

Toll free phone number:  866-308-0654

Custom Orders:  508-272-4305

Email: shoporangetheory@bdainc.com

We appreciate your business and hope that you will visit Shop Orangetheory again in the near future.

Returns and Exchanges

If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 866-308-0654 for details. For all customer choice returns, a 10% re-stocking fee will apply. No price adjustments on prior purchases.

Pre-Order, Event Merchandise and Corporate Auto Shipment Merchandise sales are final. No returns or exchanges.

Merchandise will be eligible for price matching if purchased on Shop Orangetheory within the last 30 days.

Shipment Claims

A claim concerning delay, damage, or a shortage, must be filed within 21 calendar days of delivery. Claims pertaining to misdelivery and non-delivery must be filed within 9 months of the ship date.

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